shipping

shipping methods?

All orders are shipped with Bpost, PostNL or DPD depending on your location.

safe and secure shipping?

We offer safe and secure shipping. Once your order has left our warehouse, you will receive a tracking number to be able to follow your order. You will be asked to sign for acceptance.

shipping times?

Once you've placed an order on our website, it usually takes between 1-2 business days to fulfil and ship your order. Once shipped, it usually takes between 2-4 business days for your order to arrive at your door, according to the shipping carrier and destination. You'll be able to follow the delivery with your tracking code.

what are the shipping costs?

The shipping costs vary according to the country of destination. They will be automatically calculated at checkout. We offer free shipping on orders over €50 for Belgium, France, The Netherlands and Germany.

shipping confirmation and order tracking?

You will receive a confirmation email immediately after sending your order. Once your order has been processed and shipped, you will also receive an order number that you can use to track your order.


returns?

Convinced about the true power of our products, we offer a 30 days not-satisfied-money-back-guarantee. If you wish to return your order, please send an email to hello@ultraone.be and we'll let you know how to return your product.


If you have any questions about your order, please contact us through our contact form or at hello@ultraone.be. Due to the current pandemic, it is possible that your order takes a bit more time to arrive. Please wait a couple of days extra before contacting us. If you prefer to look around for yourself, we have collected the answers of frequently asked questions in our FAQ.